Privacy Questions Answered
Your account balance is settled, and your active data becomes inaccessible to you immediately. We retain transaction records and identity documents for 7 years to comply with local financial-crime rules. Personal information like your name and email is anonymised after that hold period, where local law permits.
Payment details are never stored on our servers. Deposits are processed through encrypted gateways operated by DANA, OVO, GoPay and QRIS themselves. We see only a transaction confirmation, not your card or wallet credentials. Withdrawals go through the same secure channels.
No. We do not sell your personal information to advertisers, brokers or marketing firms. We share data only with payment networks, identity-verification partners and regulators where legally required. Your account details stay with us.
We log your device type, browser version, IP address and approximate location (city level) to detect fraud and prevent unauthorised access. This helps us alert you if someone tries to log in from an unusual place. You can review login history in your account settings.
All game history, deposits, withdrawals and balance snapshots are stored for the life of your account and for 7 years after closure, per local anti-money-laundering requirements. You can download a copy of your activity anytime while your account is active.
Change your password immediately and contact our support team via live chat or email. We can review recent login activity, reset your session, and if needed, temporarily lock your account while we investigate. Report any suspicious transactions right away.
Yes, we use cookies to keep you logged in, remember your settings and track how the lobby performs. Essential cookies cannot be disabled, but you can opt out of analytical cookies in your browser settings. Some features may be limited if you disable cookies.
